Privacy Policy

1. Introduction

Mayfair Health Group Ltd ("we", "us", "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store and protect your personal data when you visit our website or use our services. We are registered in England and Wales under company number 16191363.

2. What Data We Collect

We may collect and process the following personal data:

• Full name, email address, phone number and any information submitted via our contact form
• Appointment and booking details including date, time and service requested
• Payment information processed securely through our payment provider Semble — we do not store your full card details on our servers
• Technical data including IP address, browser type, pages visited and time spent on the site, collected via Google Analytics
• Cookie data as described in our Cookie Policy below

3. How We Use Your Data

We use your personal data for the following purposes:

• To respond to enquiries submitted through our contact form
• To process and manage appointment bookings
• To process payments for services
• To send appointment confirmations and relevant service communications
• To improve our website and user experience using anonymised analytics data
• To comply with our legal and regulatory obligations as an occupational health provider

4. Legal Basis for Processing

We process your personal data on the following legal bases under UK GDPR:

• Contract — where processing is necessary to fulfil a booking or service agreement with you
• Legitimate Interests — for website analytics and service improvement
• Legal Obligation — where we are required to retain data under applicable law
• Consent — where you have provided explicit consent, such as for cookies

5. Payments

Payments are processed securely through Semble. When you make a payment, your financial data is handled directly by Semble in accordance with their own privacy policy and PCI DSS compliance standards. We do not store, process or transmit full payment card details on our own systems.

6. Cookies and Analytics

Our website uses cookies and Google Analytics to understand how visitors interact with our site. Google Analytics collects anonymised data including pages visited, time on site and device type. This data is used solely to improve our website. You can opt out of Google Analytics tracking by using the Google Analytics Opt-out Browser Add-on available at tools.google.com/dlpage/gaoptout. You can manage your cookie preferences at any time through your browser settings.

7. Data Sharing

We do not sell your personal data. We may share your data with the following third parties only where necessary:

• Semble — for appointment booking and payment processing
• Google Analytics — for anonymised website analytics
• Legal or regulatory authorities — where required by law

8. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected. Medical and occupational health records are retained in accordance with applicable NHS and occupational health guidance, typically a minimum of 8 years for adult records.

9. Your Rights

Under UK GDPR you have the following rights:

• The right to access your personal data
• The right to rectification of inaccurate data
• The right to erasure ("right to be forgotten") where applicable
• The right to restrict or object to processing
• The right to data portability
• The right to withdraw consent at any time

To exercise any of these rights please contact us at info@mayfairhealthgroup.com. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

10. Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss or disclosure. All data is transmitted over encrypted HTTPS connections.

11. Third Party Links

Our website may contain links to third party websites. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies independently.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated date. Continued use of our website following any changes constitutes your acceptance of the updated policy.

13. Contact Us