Case Management
At Mayfair Health Group, we provide occupational health case management to support employees and employers through health challenges at work. Our goal is to make the process smooth, fair and straightforward for everyone involved.
Doctor-Led Service
Founded by experienced clinicians
Compliance-Focused
GMC-registered clinicians
Fast Turnaround
Reports delivered promptly
UK-Wide Coverage
On-site, virtual, mobile units
Supportive, Solution-Focused Guidance
At Mayfair Health Group, we provide occupational health case management to support employees and employers through health challenges at work. Our goal is to make the process smooth, fair and straightforward for everyone involved.
Our case management approach focuses on early intervention, clear communication, and practical outcomes. We bridge the gap between employee health needs and business requirements, helping employers make clinically informed decisions that are tailored to each individual situation. Whether you're managing long-term sickness absence, planning an employee's return to work or dealing with a complex health concern, our clinicians provide clear recommendations to help you decide what happens next.
When Should You Use Case Management?
Occupational health case management can help when an employee's health is affecting their work, attendance or ability to return safely to their role.
- Long-term sickness absence
- Frequent or recurring short-term absences
- Return-to-work planning after illness or injury
- Workplace adjustments or reasonable adjustments
- Complex health or wellbeing concerns affecting work or performance
Early support can help prevent issues from escalating and provide a clearer route towards a safe, supported return to work.
How It Works
The process starts with a referral or request. Our Occupational Health Clinician will review relevant information or medical records with consent, speak with the individual and/or their manager, assess the situation and recommend workplace adjustments, a return-to-work plan or further actions. We keep the process straightforward, confidential and focused on practical solutions.
Referral
The case is submitted by the employer or organisation, giving our clinicians the information needed to understand the reason for referral.
Assessment
The clinician reviews relevant records and speaks with the appropriate individuals to understand the employee's health needs and workplace situation.
Recommendations
You receive clear advice on appropriate adjustments, return-to-work planning or other recommended actions.
Ongoing Support
Follow-up can be provided where required to review progress and support the employee and employer with the next steps.
Flexible Appointments That Work Around You
You don't have to come to us. Our clinicians can visit your workplace, organise remote consultations or meet at a nearby location that suits you. We aim to make case management as easy and flexible as possible.
From our base in Sale, we support employers throughout Manchester and the North West, alongside organisations requiring case management services elsewhere in the UK.
Practical Support for Managing Employee Absence
Managing sickness absence can be challenging for employers, particularly when health concerns are complex or an employee has been away from work for some time. Our sickness absence management service gives HR teams and managers access to clinical input so they can better understand the employee's situation and the support that may be appropriate.
Following assessment, we provide clear recommendations that can help inform workplace adjustments, return-to-work planning or further action — giving both the employee and employer a practical way forward while keeping health information confidential.
Helping Employees Return to Work
Returning after illness or injury can require careful planning, particularly where an employee's health continues to affect their role. Our return-to-work support helps employers understand what an employee may need to resume work safely and effectively.
Following an occupational health assessment, we can recommend workplace adjustments or a return-to-work plan based on the individual's circumstances. Where further support is required, follow-up appointments can help review progress and keep the plan relevant.
Supporting Health and Wellbeing at Work
Case management is not limited to absence. Wellbeing support can also be valuable where an ongoing health or wellbeing concern is affecting an individual's work or performance.
Our clinicians work with employees, managers and HR professionals to understand the situation and provide practical recommendations, helping employers support their people while balancing individual health needs with the requirements of the workplace.
Frequently Asked Questions
What is Case Management?
Case management means helping people at work who have health or wellbeing concerns, whether it's a long-term illness, an injury, or a recurring health issue. We work closely with employees, managers, and HR to make sure the right support or adjustments are in place.
How Does Case Management Work?
The process starts with a referral or request. Our Occupational Health Clinician will review relevant information or medical records with consent, speak with the individual and/or their manager, assess the situation and recommend workplace adjustments, a return-to-work plan or further actions. We always keep things straightforward, confidential and focused on solutions.
Can Case Management Help With Sickness Absence?
Yes. Sickness absence management is one of the situations where occupational health case management can provide useful clinical input. This may include assessing an employee's circumstances and recommending appropriate workplace adjustments, return-to-work planning or further action.
What Return to Work Support Can You Provide?
Our clinicians can assess an employee following illness or injury and provide practical recommendations for their return to work. Depending on the individual circumstances, this may include workplace adjustments, a return-to-work plan and follow-up support where required.
Do I Have to Come to You?
No, you don't. Our clinicians can visit your workplace, organise remote consultations or meet at a nearby location that suits you. We aim to make the process as easy and flexible as possible.
What Happens After the Consultation?
You'll receive a clear report with practical recommendations. We can also follow up with ongoing support if needed, so the employee and employer both have clear guidance on the next steps.
Case Management for Employers
Mayfair Health Group provides case management services designed around the needs of both the employee and the organisation. From an initial referral through to assessment, recommendations and follow-up, you receive clear clinical guidance to support workplace decisions.
Based in Sale, Greater Manchester, we work with companies in Manchester and across the North West, as well as organisations requiring occupational health support elsewhere in the UK.
- Doctor-led service: Occupational health support from experienced clinicians.
- Practical recommendations: Clear guidance on adjustments, absence and return-to-work planning.
- Employee and employer focused: Recommendations consider individual health needs alongside workplace requirements.
- Confidential approach: Relevant medical information and records are reviewed with consent.
- Flexible appointments: Workplace visits, remote consultations and other suitable meeting options.
- Ongoing support: Follow-up available where required.
Let's Get Started
- Doctor-Led Service
- Compliance-Focused
- Fast Turnaround
- UK-Wide Coverage
Accredited & Approved
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Support Your Workforce the Right Way.
Early intervention, clear guidance and practical support can give employees and employers a clearer way forward.
- Expert advice
- Fast support
- Employee & employer focused